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 The Downland Practice

Other Information

 

Complaints

 

At the Downland Practice we aim to provide the best possible service at all times. Should you have any problems or complaints, we hope that these could be resolved by raising it with the person concerned. However, if you feel unable to deal with the matter in this way, the Practice offers a formal complaints procedure. Further information and a leaflet explaining how to complain is available from the Practice Manager or from the front desk.

 

Rights & Responsibilities

 

Patients are registered with the Practice rather than an individual doctor. Wherever possible we try to accommodate your requests to see the doctor of your choice. For continuity of care, we advise you to see the same doctor for an ongoing medical problem. Please attend for your appointments on time. If you are unable to attend let us know in good time so that the appointment can be offered to someone who may need it. You have the right to access your medical records and can ask the receptionists for further advice about this.

 

Confidentiality

 

All the records we hold about you are confidential and are not released to anyone without your written permission. Exceptions to this are anonymous information for audit purposes and verification with the Health Authority, and other health professionals directly involved in your care. We take this issue very seriously and all staff have thorough training in this area. Any teenager obtaining care from their GP is offered the same duty of care and confidentiality as an adult.

 

Freedom of Information Act

 

The Freedom of Information Act 2000 obliges the Practice to produce a guide to the classes of information the Practice intends to make available routinely. If you wish to see a copy, please ask at Reception.

 

Safety and Security

 

The Practice will not tolerate physical or verbal aggression. Patients whose behaviour is unacceptable will be removed from the list. The safety and security of the Practice – visitors, staff and buildings – is important. We use CCTV and record telephone calls. We seek permission from all parties if we wish to listen to the calls. Staff carryout regular safety checks, and undergo health and safety training.


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