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 The Downland Practice

Repeat Prescriptions


Due to a high volume of repeat requests we would kindly ask all patients to allow a minimum of 4 full working days between putting in a request and collecting it. Many thanks.


If you require continuous medication, the doctor may authorise the dispenser to provide medicine in monthly batches. Each batch will be accompanied by a computer slip giving the name of the drug, and the number of times you may order the medicine before seeing the doctor again. Use this slip to order your next batch, giving us two working days’ notice to process the prescription from the dispensary and three working days’ from the pharmacy (longer during busy periods)


For safety reasons, we regret we cannot take telephone requests for repeat prescriptions, but you may fax them to us on 01635 247261 or sign up to order on line; an application form is available from the dispensary. In accordance with government guidelines, we do not issue more than one month’s supply at any one time. If you are overdue a medication review, you will need to book an appointment before we can dispense your repeat prescription, so we can verify that your medication is still the most appropriate and beneficial we can prescribe.


If for what ever reason you choose not to use medications on your repeat prescription, please don’t reorder them, and let your doctor know at your next review.


Repeat Prescriptions Online


If you have a Patient Access account please click on the image below to login. If you do not yet have an account but would like one please contact the surgery.





You may collect your medication from the Practice dispensary. The dispensary at Chieveley is open from 08.00 to 18.30 each weekday. The Compton dispensary is open from 08:00 to 12 noon each weekday. If you anticipate any problems in collecting prescriptions, please discuss with a Dispenser.


Delivery to Villages


Collection of medicines is the responsibility of the patient, and the NHS do not provide this service. The expectation is that every patient either collects their own or has a friend or family member collect for them. We understand that our patients can have difficulty collecting medicines from our dispensary. To help our patients we offer a limited delivery service, outside of the scope of the NHS service. Once a week, we can delivery medicines to various village collection points. This relies on the good will of an agent in each village to be a collection point and staff available at the surgery to take the medicines out.


From April 2014 - As a Practice, we are trying really hard to continue to offer a village delivery service. With all the cut backs and reduced funding we can no longer support the service as it was. We have had to make changes to the service in the hope that this will mean we can continue it.


Letters were sent out in the medicine bags explaining the service over a two month period, and spare letters were left at the collection points. However, it seems many patients did not receive them, I am not sure why, enough were sent. The new system is that villages will have a delivery once a week. Ted the driver will collect any repeat slips left at the collection point and take them to Compton. The medicines for delivery are now processed at our Compton branch, which is the village delivery hub. Therefore any medicines that are due to be delivered will be at Compton until delivery day.


The suggested way of using the village delivery service is:

1)      Order repeats online and request village delivery. Although we advise 2 full working days notice, the more notice the better.

2)      Order via order slip, tick the boxes of the medicines you require, and leave at the delivery place. This should be at least a week and a day before delivery day required as the slips/delivery can be as early as 8am. So, if the village has a Tuesday delivery, the repeat should be in by 8am the previous Tuesday.

3)      When collecting from a delivery place, open the bag and fill in the repeat there and then. Put the date on the top when the meds are due. Ie collect on Tuesday 1st . open bag, complete slip, leave at collection point. Importantly, put the date of 4 weeks time on the top. This is so the dispensers know that you know you are ordering too early and will save the script until the meds are due. This will be picked up the following Tuesday, 8th and taken to Compton. The meds will be made ready for collection on 29th , 4 weeks after the collection of the first meds.

4)      Complete repeat slip and hand into either surgery with at least two working days notice, preferably more, prior to delivery date.


If you need to change from delivery to collection from Chieveley, that is fine, but we need time to get the meds or order transferred from Compton to Chieveley, so two days notice via telephone is best. The dispensary at Chieveley is open until 7pm. However, if the medicines are due for delivery, they will be at Compton not Chieveley. Compton is open 8am to 12 noon Monday to Friday. Once patients have got used to the new system, it should work well. And as long as everyone realises we are trying our best to keep the service running, with no funding to do so, it should continue for the foreseeable future.


The service is subject to adequate staffing and it must be remembered that this is an added bonus service, not a right or an expectation. If too many staff are absent, the service may be temporarily withdrawn as it is funded out of existing resources. If this happens, the medicines will have to be collected, and the delivery points will be able to advise patients whether the meds are to be collected from Chieveley or Compton. As the service will be suspended due to staffing levels, there will not be the ability to contact every patient. However, this should happen very infrequently.




At The Downland Practice we run a pharmacy in addition to our dispensary. If you live within a mile of the surgery, you can choose to collect your prescriptions from the pharmacy. Our fully qualified Pharmacist is able to offer advice on treatments and many health problems including minor conditions. It is open from 08.30 –13.00 and 14.00pm – 18.30. The pharmacy stocks special care products for the elderly or those with mobility impairments, diagnostic kits such as tests for pregnancy and Chlamydia, blood pressure monitors, diabetic meters and some pet medicines. Some refreshments are also available. We welcome suggestions for other goods you may like us to stock.



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