Downland Practice COVID-19 FAQs

Appointments

Is the practice still open?

Our opening hours can be found HERE. For information on The Downland Practice’s response to COVID-19, please see our daily update.

When can I get a GP appointment?

If you need to see a GP for a routine issue, please call our team on 01635 248251 option 1. For the best continuity of care, you will be offered the next available routine appointment with your registered GP. As we begin the process of resuming routine services, you may expect to wait for a routine appointment. Making use of other NHS and community services where appropriate, such as NHS 111 Online, the pharmacy, and Minor Injuries Unit (MIU), can help us to keep this wait to a minimum.  If your issue is medically urgent, please call our team as soon as possible (before 12:30). Our team will notify the duty doctor, who will call you back.

Should I still bring my child for their routine childhood immunisations?

For your child’s health and wellbeing, it is important that childhood immunisations are not missed. If your child is due routine immunisations, you will be sent an invitation letter with an appointment date and time, and further information. If you have any queries, please ask the nurse via the website.

My hospital appointment has been cancelled/postponed. What should I do?

If you have any questions regarding an upcoming booked hospital appointment, please contact the relevant hospital directly.

How can I access medical help if I am staying out of the area?

If you are usually registered with The Downland Practice but are currently staying out of the area, you should register with your local GP surgery so you can access GP help and/or a prescription should you need it.

Can I register temporarily with the practice?

If you are currently staying within our catchment area, please see our registration page.

Can I have a flu vaccination?

Our flu team is working hard behind the scenes to plan for the upcoming flu season and ensure that 2020 flu clinics can be carried out in the safest and most efficient way possible. If you are eligible for an NHS flu vaccination, you will receive an invitation in due course. Please check our website over the coming months for more information.

Administration

Is private (non-NHS) work still being carried out?

The practice is working hard to resume some non-NHS services (i.e. requests for medical records/private medicals etc). Any requests for non-NHS paperwork submitted before or during the pandemic will be dealt with in date order and subject to the availability of the appropriate GP. Please note that we are not yet booking private medical appointments. For more information, please contact our private administration team.

How can I get a sick note for work?

If you have symptoms of coronavirus or live with someone who has symptoms of coronavirus, you can obtain a note for your employer directly from the NHS 111 isolation note service. If you require a sick note for an ongoing (non-coronavirus related) condition, please request a sick note online.

Prescriptions and medication

How can I order my repeat prescription?

  • Online at Patient Access or via the website
  • Post your repeat slip to the practice
  • Put your repeat slip through the letter box of the practice

When will my prescription be ready to collect?

If you have requested a prescription, it will be ready to collect after 4 working days. Please do not call to check the status of your request.

Can I order more than 1 month’s worth of medication?

Repeat medication requests will only be issued for 1 month at a time due to supply concerns.

Can I have my medication delivered?

Please click HERE for information on the COVID-19 home delivery service.

My medication review is due/overdue. What should I do?

Our Clinical Pharmacist is now managing routine medication reviews and will work closely and discuss your case with your GP. If your medication review is due or overdue, please call our team on 01635 248251 option 1 to book a telephone appointment with Clinical Pharmacist.

Coronavirus (COVID-19)

Can I go back to work?

Government guidance for employees and employers is available HERE. If you need individual medical advice from a GP regarding returning to work, please send the GP a message via the website.

What is the current guidance for ‘shielded’ patients?

Please visit gov.uk for up-to-date guidance on what to do if you are ‘shielded’. If you have any medical queries regarding your ‘shielded’ status send your GP a message.

Can I have a test for COVID-19 and/or antibodies?

For information on COVID-19 testing, please visit www.gov.uk/guidance/coronavirus-covid-19-getting-tested. Testing is not currently being carried out at the practice.

Can I be added to a waiting list for a COVID-19 vaccination?

No. We currently do not have any information on a COVID-19 vaccine and are therefore not running a waiting list for this at this time.

Where can I get further help and advice during the COVID-19 pandemic?

Our website is currently being updated on a daily basis. Please also see our COVID-19 Support Room, gov.uk, the NHS website, and our practice news items for the latest updates, further help, advice, and resources.

 

On behalf of the GP Partners at the Downland Practice, thank you for your patience and ongoing support.