Help and advice during COVID-19 pandemic

ACCESSING HELP AND ADVICE FROM HOME

As per current government guidelines, you should not leave your home unless absolutely necessary. For further information, please visit the government website.

Symptoms

DO NOT ENTER the practice if you or anyone else in your household is experiencing a cough or high temperature.

Please visit www.nhs.uk for more information and symptom advice.

Where can I get help and advice if I am staying at home?

  • Life threatening emergencies: Call 999
  • Get medical advice online: 111.nhs.uk or the NHS website.
  • Current COVID-19 guidance from the NHS: Click HERE.
  • Current COVID-19 guidance from the government: Click HERE.
  • Contacting the practice: Ask the receptionist a question or ask the doctor a question via the website. Our team are still available by telephone for appointments and urgent queries on 01635 248251 but please note that due to demand and unplanned staff absences, you may wait longer for your call to be answered.
  • Collecting medication: You should arrange collection of your medication as normal. If you are unable to leave your home and do not have a trusted friend, neighbour, or family member who can collect your medication for you, you may be eligible for home delivery. Please click HERE for information on how to access this service.
  • YOU ARE NOT ALONE: During this time it is important to remember that you are not alone. If you are feeling anxious, depressed, or stressed, you can find advice, tips, and support on NHS Every Mind Matters. If you need help with essential shopping, support in other areas of your daily life, or you just need a friendly chat, please contact the West Berkshire Community Support Hub for information on how to access this support.

If you need further advice on who to contact when you are staying at home, please ask the receptionist.